STEP Play — Account and Data Deletion
This page applies only to the STEP Play mobile application.
Two ways to request deletion
1) Inside the app
Open the My Info tab and tap Delete account and data.
2) If you have already uninstalled the app
Send a deletion request to clarktalkacademy@gmail.com. Please include in the email:
- The Google account address you signed up with
- Your username
What is deleted
- Your account identifier
- Your username
- All of your study data — questions answered and accuracy rate, estimated score, experience points, consecutive study days, weak areas and mock test scores
How long it takes
Within 30 days of your request.
Deletion is permanent
Once your account and study data are deleted, they cannot be restored. If you want to keep your records, note them down before requesting deletion.
If you never signed in
If you have been using the app without signing in, your study records exist only on your device. Uninstalling the app removes them, and there is nothing for us to delete.